Team Lead – Dirty Dough (Poway, CA)
How to Apply- Send resume to Bailey.ddough@gmail.com
Position Overview:
Dirty Dough is looking for a motivated and enthusiastic Team Lead to oversee daily operations and ensure smooth service. This role is perfect for someone passionate about cookies, customer service, and team development. As a Team Lead, you’ll manage shifts, train employees, and support the overall success of our store.
Key Responsibilities:
• Employee Training & Development: Train new and existing team members on company standards, including baking, customer service, and operational procedures.
• Cookie Preparation & Baking: Prepare, bake, and decorate cookies according to Dirty Dough’s recipes and quality standards.
• Customer Service: Deliver exceptional service by greeting customers, answering questions, and ensuring a positive experience.
• Order Management: Accurately take and process orders.
• Store Cleanliness & Maintenance: Maintain a clean and safe workspace by following health and safety protocols, including equipment cleaning and waste management.
• Shift Leadership: Manage daily operations during assigned shifts, ensuring team efficiency and resolving any issues.
• Stock Management: Monitor inventory levels, assist with restocking, and ensure freshness of ingredients.
• Promotions & Upselling: Support marketing efforts by upselling products and informing customers about ongoing promotions.
Qualifications:
• Previous experience in a food service or retail setting, with leadership experience preferred.
• Ability to train and inspire a team to deliver excellent results.
• Strong customer service skills and a friendly demeanor.
• Knowledge of baking or willingness to learn baking techniques.
• Ability to multitask in a fast-paced environment.
• Flexibility to work varied hours, including evenings and weekends.
What We Offer:
• Competitive pay.
• Opportunities for growth within the company.
• A fun, team-oriented work environment.
• Employee discounts on our delicious cookies!
How to Apply- Send resume to Bailey.ddough@gmail.com
