Skills for Working Leaders 1

Supervisors and leads have a profound effect on employee motivation, job satisfaction, and performance. This interactive, fast-paced program covers the basic skills necessary to set new supervisors up for success as it develops supervisors who can best support, coach and grow employees.

Topics included are:

What makes a good leader and coach?
Setting clear expectations and providing on-going feedback
How to have the difficult conversations about performance
Best practices for giving positive feedback
Strengthening communication and listening skills
The role of manager, managing people who were peers, and understanding the difference between being a buddy and a supervisor
Presenting ideas so they are heard and acted upon