SDEA-Win-Win Interpersonal Communication Skills

Who is responsible for clear communication? When work groups do not communicate clearly with each other, the resulting misunderstandings can create barriers between them.

Each group sees the differences in the other groups and believes the others are not only wrong, but are deliberately doing things to cause problems for them. This results in poor customer service, productivity and morale. To establish a productive work environment, employees must understand the importance of open, two-way communication between people.

This workshop will teach you to:

*Overcome barriers to understanding

*Increase your understanding

*Assess communication effectiveness

*Create a clear, concise message.